At Terminal Supply Private Limited, we're committed to providing you with a seamless shopping experience, from browsing our products to receiving your order at your doorstep. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Order Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. We strive to fulfill orders promptly to ensure timely delivery to our customers.

Shipping Methods and Carriers:

• We offer standard shipping and express shipping (DM us on IG) options to accommodate your delivery needs. Orders are shipped via reputable carrier such as Tracxlogis or Singapore Post, providing reliable and efficient shipping services.

Shipping Rates:

• FREE Shipping for orders above $88. Standard Shipping rates apply for orders below SGD88. You can view the specific shipping cost for your order at checkout before completing your purchase. 

Estimated Delivery Time:

• Estimated delivery time is typically 3 business days for orders to be delivered in Singapore. Shipping times may vary depending on the destination.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (only if you provide your email during checkout) You can track the status of your order by clicking on the tracking link provided in the email.

Shipping Restrictions:

• Please note that certain products may be subject to shipping restrictions or regulations imposed by local authorities. We are unable to ship restricted items to certain locations, and orders containing restricted items may be cancelled or delayed.

Lost or Damaged Shipments:

• In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate the issue and provide a resolution, including issuing a replacement or refund if necessary.

Contact Us:

• If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team (hello@terminalsupply.cc). We're here to help!

Thank you for choosing Terminal Supply. We appreciate your business and strive to deliver your orders accurately and efficiently.