FAQ
SHOPPING INFORMATION
How long will delivery take ?
We dispatch all orders within 1 working day.
Delivery within Singapore typically takes 1–3 working days.
You will receive a tracking link via email once your order has been shipped.
Please ensure you enter a valid email address during checkout to receive tracking updates.
Do you offer free shipping ?
Yes. We offer free shipping for orders above $88 SGD.
For orders below that, standard shipping fees apply at checkout.
Can I self-collect my order?
At the moment, we operate primarily via delivery.
If you require special arrangements, please contact us on Instagram (@Terminal.Supply) before placing your order.
How can I track my order ?
Once your order is dispatched, you will receive a tracking number via email.
You can track your parcel directly through the courier’s website.
PAYMENT INFORMATION
What payment methods do you accept?
We accept:
- Visa / Master
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely
Is it safe to purchase from Terminal Supply?
Yes. All transactions are encrypted and processed securely.
We do not store your card details.
RETURNS & AUTHENTICITY
Are your supplements authentic?
100%. We are official distributors for the brands we carry.
All products are sourced directly from authorised suppliers.
No grey imports. No fakes.
Can I return my order?
Due to hygiene and safety reasons, supplements cannot be returned once opened.
If your item arrives incorrect, please contact us within 48 hours of receiving your order.
How long will it take to get my package?
Branding is simply a more efficient way to sell things?
PRODUCT QUESTIONS
How do I choose the right supplement ?
If you're unsure, feel free to message us on Instagram.
We only recommend products we personally believe in and use ourselves.
Are your products safe ?
All products we carry are from reputable international brands.
However, if you have medical conditions, are pregnant, or taking medication, consult a healthcare professional before use.